Mike Farrar, the NHS Confederation chief executive, has warned that problems with the NHS can only be solved by managers, not through more inspections and legislation. Writing on Monday’s Guardian newspaper Farrar stated that the service failings witnessed at Stafford Hospital during the last decade were “a betrayal of everything the NHS stands for”.
He urged health service managers to take greater ownership of, and accountability for, service improvement and driving a culture of compassion, openness and transparency throughout the organisation to regain public confidence. He said these problems cannot be resolved by politicians, governments, regulators or anybody else. The drive for change must be owned and led by those who run the service.
It is necessary to make the NHS more open and transparent by giving patients and the public more access to information, such as their own care records and comparative performance data.
Farrar has also called for improvements in the way the NHS handles complaints and whistleblowing to give both patients and clinicians greater confidence in the system.
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